Please refer to the following list of FAQ’s .
If you have any questions please e-mail us for more info.
Frequently Asked Questions
¿How can I surf your website?
Feel free to surf anywhere. No restrictions at all.
(See also : Surfing)
¿How can I shop in your website?
First of all you have to create a customer account and password to start shopping.
If you are already customer just enter the web by logging yourself with your password.
(See also : Orders - Payments – Shipping costs – Ups International shipping)
¿Do you have another shops outside Spain?
Negative. We are a traditional hobby shop settled in mid north Spain.
(See also : About us)
¿Must I log in at your website?
If you are already customer just enter the web by logging yourself with your password.
The website must recognise you anytime you enter . Please log in. (See also : Log in)
If you still not created a customer account please, do it .
(See also : Orders - Payments – Shipping costs – Ups International shipping)
¿Do you ship worldwide?
Affirmative. We are really specialised in fast worldwide shipping.
(See also : Shipping costs)
¿Which way of payment do you accept?
VISA VERIFIED – MASTERCARD SECURECODE – AMERICAN EXPRESS – PAYPAL - BANK DRAFT.
(See also : Payments)
¿Can I pay my order cash on delivery?
Negative. We only accept Credit card , Paypal or Bank draft for international orders.
(See also : Payments)
¿What is the shipping cost of an order to my country?
It depends on the weight and/or volume of your order . The website will inform when you shall have ready your shopping basket . After this you can cancel or confirm the order.
(See also : Payments)
¿How can I know when my parcel was shipped?
A shipment by UPS is warned by an email containing the tracking number of the shipping.
(See also : Ups International shipping)
(See also : UPS TRACKING SYSTEM)
Shipping by air mail or surface mail is warned of departure by an email from
GUINEA HOBBIES.
¿How can I know when my parcel shall arrive?
It
depends on the shipping system and the distance to your country. (See also
: Shipping costs)
If you are going to order via UPS calculate yourself the arrival time to your
destination.
But please , note that the price given at the website of UPS is higher than we offer you.
We apply special prices for UPS shipping due to our specialist e-commerce conditions.
See also : UPS TIME CALCULATION
¿How can I know if all my shopping list is in stock?
The website is made to inform you if the item you want to enter the shopping
cart is available.
Nevertheless if an error or stock shortage not detected involves your order we
shall warn
you about the item not available to let you choose what we
have to do before shipping.
You will be offered to choose either to wait until a new restock, to
cancel the item not
available
or even to cancel the complete order. At your will.
¿Do you have a Secure Socket Layer website – S.S.L.?
Of course. C.O.M.O.D.O. verifying
company gives us support of encriptation of all
transmissions and orders. You shall be continuously protected in our website.
¿How can I find an item at your website?
You have either the Quick
find box (standard or advanced search)
Also you can find by the manufacturers box .
Both boxes can de found at the left column of the website.
¿What kind of advantages has an International UPS shipment?
Your order is continuously surveilled via internet by the 1st world shipping
company.
You can also know the status of your order after the departure by
your tracking number
at the UPS website : http://www.ups.com/
(See also : Ups International shipping)
¿Can I have parcel insurance if ordering by air or surface mail?
Negative. We do not offer this possibility in such shipments.
(See also : Shipping costs – Ups
International shipping)
¿How can I know the cost of my order in the currency of my country?
A banner like the one below is shown all the website in every page.
Please click on it to enter at this currency converter system website.
Enter the amount desired in European currency (Euros / €)
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